Return and Refund Policy

Effective Date: 7/20/2024

At Soul Glide, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Return and Refund Policy

– Eligibility: You have 7 days from the time the item was delivered to request a refund.
– Requesting a Refund: Customers can request a refund through their account on our website or by contacting our support team at support@soulglideco.com or open a ticket in the My Account screen.
– Condition of Items: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
– Proof of Purchase: Please provide your order number or receipt as proof of purchase when requesting a refund.
– Refund Process: Once we receive your return request, we will review it and notify you of the status. If approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s policies.
– Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to our error. In such cases, we will cover the return shipping costs.

Non- Returnable Items

Certain items are non-returnable, including:
– Gift cards
– Items marked as final sale

How to Initiate a Return or Refund

1. Log into Your Account: Go to your account on our website and select the order you wish to return. Follow the instructions to submit a return request.
2. Contact Support: Alternatively, you can contact our support team at support@soulglideco.com or submit a ticket to our support team with your order details and reason for return. Our team will assist you with the process.

Contact Us

If you have any questions about our return and refund policy, please contact us at support@soulglideco.com.

Thank you for shopping with Soul Glide We appreciate your business and are committed to providing you with the highest quality products and service.